At X-Gheona, we are committed to delivering unforgettable live music experiences. To ensure fairness and consistency for all customers, we maintain a strict no-refund and no-cancellation policy for all ticket purchases made through our website.

1) No Refunds, Exchanges, or Cancellations

All ticket sales are final. Once a ticket has been purchased, it cannot be refunded, exchanged, transferred, or canceled under any circumstances.
This applies to, but is not limited to:

Change of personal plans or schedule conflicts.

Non-attendance for any reason, including illness, travel delays, or personal emergencies.

Booking errors, such as incorrect event date selection or number of tickets.

Displeasure with the event experience, artist performance, or venue conditions.

By completing your purchase, you acknowledge and accept that no monetary or credit refund will be issued for any reason.

2) Event Changes or Cancellations

In rare cases where an event may be rescheduled or canceled due to circumstances beyond our control — such as weather conditions, safety concerns, artist availability, or venue restrictions — your ticket will remain valid for the rescheduled date, or an alternative arrangement may be offered at the sole discretion of the organizer.

No cash or credit refunds will be provided, even in the event of cancellation, unless required by applicable law.

3) Delivery of Tickets

All tickets for X-Gheona events are digital e-tickets and will be delivered to the registered email address or account provided at the time of purchase once payment has been successfully processed. No physical shipping is applicable.

4) Contact Information

For any questions or clarifications regarding this policy, you may reach us via:
Email: support@x-gheona.com
Phone: 6383850715