Privacy policy

X-Gheona, operated by DK RETAIL SERVICES(GSTIN: 33KPBPK8157L1ZD), respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and safeguard your information.

1. Information We Collect

When you interact with our website or purchase tickets, we may collect the following personal information:

• Full Name – To identify you for ticket booking and entry verification.
• Age / Date of Birth – To ensure compliance with event age restrictions.
• Gender – For audience demographic insights and seating arrangements (if applicable).
• Email Address – For sending ticket confirmations, event updates, and customer support communication.
• Phone Number – For booking confirmations, OTPs, and urgent notifications.
• Transaction Details – Payment method, amount, and order ID (processed via Razorpay; we do not store card or banking details).

2. How We Use Your Information

We use your personal data for the following purposes:

1. Processing Bookings – To confirm your ticket purchase and process payments securely via Razorpay.
2. Event Communication – To send you ticket details, event reminders, and important updates.
3. Identity Verification – To verify your identity at event entry, in compliance with safety protocols.
4. Customer Support – To respond to inquiries and resolve issues.

We will not use your data for purposes other than those stated above without your consent.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. Your data may be shared only with:

• Razorpay – To process payments securely.

We may also disclose information if required by law or to protect our legal rights.

4. Data Storage and Security

• Your information is stored securely on our hosting servers with SSL encryption.
• Only authorized X-GHENOA event staff have access to your personal data.
• All payments are handled through Razorpay’s secure payment gateway — we do not store your credit/debit card details.

5. Data Retention

We retain your personal data only for as long as necessary for event operations, record-keeping, and legal compliance.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to your information.
• Withdraw consent for marketing communications.
• Request deletion of your personal data (unless retention is required by law).

7. Cookies and Tracking

Our website may use cookies to:

• Maintain your session during ticket booking.
• Improve site performance and user experience.
• Analyze site traffic for optimization.

You can disable cookies in your browser settings; however, some features may not function properly without them.

8. Third-Party Links

Our website may contain links to third-party services, including Razorpay’s payment page. We are not responsible for the privacy practices of these external websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

X-GHENOA/DK RETAIL SERVICES
Email: support@x-ghenoa.com
Phone: +91-6383850715

Governing Law: This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.